Refund policy
Return Policy – 3Feathers
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition you received it
- Unworn and unused
- With original tags and packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, contact us at:
📩 3featherscotton@gmail.com
If your return is approved, we will provide:
- Return instructions
- Shipping details
⚠️ Important: Items sent back without requesting a return first will not be accepted.
Return Shipping Fees
- A flat return shipping fee of E£120.00 will be applied
- No restocking fees will be charged
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately so we can resolve the issue.
Non-Returnable Items
We currently do not have final sale items, but returns will not be accepted for:
- Used or worn products
- Items without original packaging or tags
Exchanges
The fastest way to exchange an item is to:
- Return the original item
- Place a new order once the return is approved
Refunds
Once we receive and inspect your return:
- You will be notified if your refund is approved
- If approved, refunds will be processed within 10 business days to your original payment method
⏳ Please note: It may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, contact us at:
📩 3featherscotton@gmail.com